FAQ

ORDER CONFIRMATION:

Q. I just placed an order but didn't receive a confirmation notice?

  • If you entered your email address, please check your spam or promotions folder to see if the confirmation email went there.
    • If you can't find it, you can also search for info@sajustreetwear.com and it should pop up~
    • Please mark email as "not spam" and all future confirmation and shipping emails will show up in your general inbox. :) 
  • If not, you may have entered your email address wrong, so please email me at info@sajustreetwear.com and I will be happy to send you a screenshot of your order to confirm it! After a couple days, you can email me again to check up on the status of your order and I will send you the tracking number. 
  • If you entered your phone number at checkout, there have been known SMS deliverability issues related to certain phone plans. Please email me at info@sajustreetwear.com and I'll send you a screenshot of your order. ^^

SHIPPING:

Q. What shipping options are available?

         Domestic U.S Shipping:
    • First-Class Mail (Standard) : 3-7 business days ($4.99-$5.99 depending on weight.)
    • Priority Mail (Express) : 2-3 business days ($9.99-$10.99 depending on weight.)
    • FREE SHIPPING on orders over $49. (U.S orders only) : 3-7 business days.

          International Shipping:

    • First-Class International Mail: 7-21 business days (Price calculated by USPS' system but can range from $11-$21 depending on the country.)

Q. How long will it take to receive my package?

  • PROCESSING TIME: 1-3 business days! (Please allow up to 3-4 business days during holiday seasons or sale events.) 
  • SHIPPING TIME depends on what method you've selected at check out. 
  • Due to the ongoing COVID-19 pandemic, please allow up to 2-3 weeks for your package to arrive as sometimes it can be stuck in transit for a couple weeks.

Q. Help! My package says it's been delivered but it's not here.

  • Don't worry! It's a common USPS system error for your tracking to say your package has been delivered, even though it has not been. Please give it another 3-5 business days for your package to show up!
  • There's also been several cases where packages were accidentally delivered to neighbors, or someone in your household may have taken it in without telling you. 
  • If still nothing, please call USPS customer service at 1-800-275-8777 with your tracking number, and they should be able to give you more information regarding your package's whereabouts!

Q. Why is my package STILL in pre-transit?

  • I always ship out orders within 1-3 business days so please rest assured that your package has been shipped out if it's been 3 days!
  • USPS has been understaffed due to COVID-19 and are not scanning packages in as often anymore, which will not update the tracking until it has reached the next facility. Sometimes this can take up to 5-7 business days.
  • It's also not uncommon for a tracking number to update AFTER the package has been delivered, especially during Black Friday and busy holiday seasons. ><

Q. My package has been rerouted/sent back to sender!

  • This is usually due to incorrect address, so please double check to make sure you input your address correctly before placing your order to prevent bounce backs~ 
  • Please email me at info@sajustreetwear.com to let me know and confirm your shipping address. I will be able to send the package back to you immediately!
  • If you input a wrong address, there will be additional shipping charges (same initial shipping fee that you paid for) that I will invoice you for a new package to be shipped out~ 

PRE-ORDER INFO:

Q. If I order a pre-order item and an in stock item, will they ship separately? 

  • You will have to wait for the pre-order item to come back in stock first before I ship out your full order.
  • If you would like to receive the in stock items first, please purchase the items separately, or send me an email to info@sajustreetwear.com so I can invoice you for the shipping fee~

Q. How long do I have to wait for pre-order items to ship?

  • Pre-order items always vary in production and delivery times. Please read the product description of the item to see an estimated arrival time. It can take anywhere from 1 week to 4 weeks depending on when you placed the order and what production stage the pins are in at that time.
  • As soon as I receive the pins, I ship out all pre-orders IMMEDIATELY to lessen the time you have to wait. (Usually the very next day.)

MISTAKES/DAMAGED ITEMS:

Q. I received my package but am missing an item/received the wrong item.

  • First of all, I am so sorry for that! ;_; I do my best to be careful with each order, but unfortunately sometimes mistakes do happen especially during holiday season or new releases when I receive a larger amount of orders.
  • Please email me at info@sajustreetwear.com with your order number and what you are missing and I will send it to you right away with a new tracking number! 

Q. I received a damaged product.

  • Again, I really apologize for this mistake! I am very picky with inspecting my products (sometimes they are inspected twice), but sometimes the defects are missed so I'm really sorry about sending a flawed product. >< 
  • Please take photo(s) and email them to info@sajustreetwear.com with your order number and I will correct it right away!
  • Please also double check that you did not order a B-Grade enamel pin as those do have flaws and are sold for less than the standard A-Grade pins. 
  • See my PIN GRADING GUIDE for more information!

FEEDBACK

Q. How do I leave a review?

Thank you so much for wanting to leave a review for my shop! At the moment, I only have a CONTACT FORM where you can leave a review if you'd like! Please specify if you would like to remain anonymous otherwise I will just include your first name. All reviews will be imported into my Testimonials page under ABOUT (currently in the works). Thank you for your support and I hope you are happy with your purchase! ♡